Lifetime Warranty

We are extremely proud of the guitars we craft, especially the quality of the build, so we give the original owner a limited lifetime warranty on the instrument.

Terms and conditions
Turnstone Guitar Company warrants solely to the original purchaser that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another. This Limited Warranty does not apply: (a) to wear and tear to or breakage of frets, strings, nuts, saddles or other damage or deterioration due to normal wear and tear of the instrument or its parts, or to normal wear and tear or breakage of any part of an instrument, including but not limited to tuning devices, pickguards or finish, or to any instrument case, gig bag, gig bag handles, zippers, latches, case hardware, or finish; (b) to asserted defects or damage caused by modification, misuse, neglect, abuse, accidents, acts of nature, or improper maintenance of the instrument or its parts (Turnstone Guitar Company reserves the exclusive right to make such determination of misuse, modification, or neglect based on inspection by Turnstone Guitar Company); (c) to asserted defects involving subjective personal likes or judgments, including subjective opinions regarding tonal characteristics of the instrument or grain characteristics or colors of woods; (d) to asserted defects or damage to an instrument such as cracks, splitting, or warping of wood or damage to the instrument’s finish caused by accident or exposure to changes in or extreme instances of temperature or humidity, exposure to sunlight, moisture, body salts or acids, guitar straps, or guitar stands or hangers which cause harm to the instrument; (e) to setups, adjustments, or any routine maintenance, (f) to any instrument whose serial number is missing, altered, or tampered with in any fashion, or (g) to asserted defects or damage to an instrument which has had work performed on it by or has been otherwise repaired or modified by a technician or repair person other than an Turnstone Guitar Company employee.
Limitations on Obligations
The obligations of Turnstone Guitar Company hereunder are limited to repair or replacement of parts of the instrument found to be defective under this limited warranty. In no event shall Turnstone Guitar Company be liable for and indirect, incidental, consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property. Turnstone Guitar Company reserves the right to modify, refine, or improve its instruments, without incurring any responsibility to modify or exchange any products purchased prior to such modifications.
 
No Other Warranties.  The Limited Warranty set forth herein constitutes the entire warranty and representation of Turnstone Guitar Company with regard to the products sold by Turnstone Guitar Company. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of any Turnstone Guitar Company musical instrument or related product.  NO representation or warranty made by any salesperson, dealer, agent, representative or employee shall be binding upon Turnstone Guitar Company other than as set forth herein.
 
Claim Procedures.  Unless purchaser is notified in writing that repairs and service under this Limited Warranty may be made by an authorised Turnstone Guitar Company dealer or authorised Turnstone Guitar Company warranty repair center, claims for warranty performance and service shall be made by sending the instrument, shipping and insurance prepaid by the purchaser, to Turnstone Guitar Company, together with (a) evidence confirming the original purchase by purchaser (such as a copy of the sales invoice or receipt or the like); (b) a brief description of the nature of the asserted defect; and (c) the name, address and phone number of the original purchaser to whom the instrument is to be returned.  Please contact Turnstone Guitar Company prior to shipping your guitar.  Turnstone Guitar Company shall review the description of the asserted defect, examine the instrument, and make service, repairs and replacements as appropriate under this Limited Warranty.  Upon completion of the service, the instrument shall be returned by Turnstone Guitar Company to the original purchaser, shipping and insurance to be paid by the purchaser.  In the event it is determined that the asserted defect is not covered by or is excluded from this Limited Warranty, the instrument shall be returned without repairs or replacement, shipping and insurance to be paid by the purchaser.
No Other Warranties
The Limited Warranty set forth herein constitutes the entire warranty and representation of Turnstone Guitar Company with regard to the products sold by Turnstone Guitar Company. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of any Turnstone Guitar Company musical instrument or related product.  NO representation or warranty made by any salesperson, dealer, agent, representative or employee shall be binding upon Turnstone Guitar Company other than as set forth herein.
Claim Procedures
Unless purchaser is notified in writing that repairs and service under this Limited Warranty may be made by an authorised repairer, claims for warranty performance and service shall be made by sending the instrument, shipping and insurance prepaid by the purchaser, to Turnstone Guitar Company, together with (a) evidence confirming the original purchase by purchaser (such as a copy of the sales invoice or receipt or the like); (b) a brief description of the nature of the asserted defect; and (c) the name, address and phone number of the original purchaser to whom the instrument is to be returned.  Please contact Turnstone Guitar Company prior to shipping your guitar.  Turnstone Guitar Company shall review the description of the asserted defect, examine the instrument, and make service, repairs and replacements as appropriate under this Limited Warranty.  Upon completion of the service, the instrument shall be returned by Turnstone Guitar Company to the original purchaser, shipping and insurance to be paid by the purchaser.  In the event it is determined that the asserted defect is not covered by or is excluded from this Limited Warranty, the instrument shall be returned without repairs or replacement, shipping and insurance to be paid by the purchaser.