Ordering & delivery
We make buying a custom acoustic guitar from us an experience rather than a process. It's the same ethos we apply when handcrafting our guitars.
Placing an order
Returns & Refunds
All commissioned (i.e. made to order) custom guitars come with a five-day grace period which allows you to experience the guitar and ensure that it meets your expectations. If, for any reason, you are not satisfied with the guitar please contact us within five days of taking delivery. If the problem cannot be rectified and you still wish to return the guitar, shipping costs will be your responsibility, and the guitar must be returned in new condition. The full price paid for the guitar, including the deposit, will be refunded once it has been re-sold by us. The guitar will be listed on our website, and at trade shows we attend, as being for sale.
All “ready-built” guitars (i.e. those in stock) purchased from us will come with a 14-day grace period and full refund should you not be happy with the guitar for any reason. Shipping costs for any returns will be your responsibility, and the guitar must be returned in new condition with the original packaging.
All “ready-built” guitars (i.e. those in stock) purchased from us will come with a 14-day grace period and full refund should you not be happy with the guitar for any reason. Shipping costs for any returns will be your responsibility, and the guitar must be returned in new condition with the original packaging.
If you would like to commission a guitar and secure your place on the build schedule, a non-refundable deposit of 25% of the total cost of the guitar is required. If you would like to secure your place on the build schedule before you have finalised the guitar specification, a 25% deposit on a base price guitar will be sufficient. Should the total cost increase once the specification has been agreed, the deposit would be updated to match.
There is currently an approximate wait time of 12 to 14 months from the day you secure your place on the build schedule, to your beautiful new custom handmade guitar being ready.
There is currently an approximate wait time of 12 to 14 months from the day you secure your place on the build schedule, to your beautiful new custom handmade guitar being ready.
When your guitar is ready, and the outstanding balance has been settled, you may either collect your handcrafted custom guitar from us at our workshop, or we can arrange for it to be delivered safely to you.
Shipping & Delivery
We are happy to ship your guitar anywhere in the world. Delivery to any address on the UK mainland is free.
If you live outside of the UK, please contact us to discuss the costs and options available. Guitar prices do not include any international taxes which may be incurred when purchasing from outside the UK (e.g. import duty).
If you live outside of the UK, please contact us to discuss the costs and options available. Guitar prices do not include any international taxes which may be incurred when purchasing from outside the UK (e.g. import duty).